Below is our super-duper Q&A...
...remember to K.I.S.S. Keep It Simple Shopping!
Q: Where is Lucky Duck Living, LLC based?
A: Scottsdale, Arizona
Q: What is your address?
A: Lucky Duck Living™, 7904 E. Chaparral Road, Suite A110-259, Scottsdale, AZ. 85250
Q: Where are orders shipped from?
A: Chicago, Illinois
Q: How do I email Lucky Duck Living™ directly?
A: Please click here. You are important to us! We make every effort to return all emails within 24 buiness hours.
Q: Can I call Lucky Duck Living™ directly?
A: Yes. However, it is likely email will be more effective in addressing your needs promptly. If you prefer to call, our Arizona telephone number is 480.678.3221 or you may call toll free 855.LUK.DUCK (855.585.3825) outside of Arizona.
Q: If there is an important matter I wish to discuss directly with the Founder, Thais Zoe, how do I reach her?
A: You may click here and email her directly.
Q: Can I connect with Founder, Thais Zoe, on Social Media?
Q: Where are your shirts made?
A: We are proud to report that all Lucky Duck Living™ apparel and future products are and always will be manufactured in the United States. We went through three manufacturers until we found the company that met our standards to create a truly premium product. You’re gonna love their craftsmanship!
Q: What are your shirts made from?
A: Certified 100% organic combed cotton woven into a super supple baby rib fabric right here in the United States.
Q: What sizes do you offer?
A: Our sizes are Extra Small, Small, Medium, Large and Extra Large.
Q: How do your shirt sizes fit?
A: Our custom pattern has an amazing female fitted cut you’re gonna love. We’ve prepared this guide to insure success. Your Guide To A Perfect Fit.
Q: You say your t-shirts are fitted. What if I’m carrying a few extra pounds? Won’t that look bad?
A: All of our tees are form fittingly shaped for your lady curves. Even with a few extra pounds the Lucky Duck Living™ silhouette is much more flattering than a traditional boxy tee that makes us look frumpy! Dump the frump my lovelies!
Q: What if I don’t want my t-shirt fitted?
A: All of our Lucky Duck Living™ tees are form-fitted, not binding. While our shirts may not be for everyone, we believe you’ll absolutely love their fit and feel, and we encourage you to give them a try. Please check out Your Guide to a Perfect Fit. Still unsure? Please feel free to email or call us in the U.S. at 855.LUK.DUCK or 480.678.3221 for guidance.
Q: Will my shirt shrink?
A: All of our tees are garment washed. So not only are they super soft, they are pre-shrunk. This means we did 98% of the shrinking for you and your t-shirt will hold it’s size and shape. Hurray!
Q: What payment methods do you accept?
A: Paypal, Visa and Mastercard
Q: Is my financial information secure?
A: Yes! All transactions are secured through Authorize.net.
Q: Will you sell or rent my name or personal contact information to a third party?
Q: Will you add me to your mailing list once I make a purchase?
A: Yes. And, we promise not to over do it! Once you have made a purchase you will automatically be added to our list which includes; occasional discounts, advance notice on new designs, a subscription to the The Joy Blog Weekly and you are automatically enrolled in our monthly FREE t-shirt drawing! Of course, you can unsubscribe at any time.
Q: What are your shipping charges?
A: FREE shipping within the United States.
Q: Do you ship to Alaska, Hawaii, Puerto Rico and USVI?
A: Yes. FREE shipping there, too!
Q: Do you ship internationally?
A: No, not yet. But, soon, very soon...“the duck” will be worldwide pronto!
Q: What shipping method do you use?
A: United States Postal Service Priority
Q: How soon do you ship after I place my order?
A: An average of 5 days
Q: Can I expedite my shipment?
A: All orders are custom printed when ordered. Sometimes this process takes 3 days, sometimes 5 or more...as a result we are unable to offer expedited shipping at this time.
Q: Do you offer gift wrap?
A: We do not offer gift wrap at this time.
RETURNS - THE LUCKY DUCK LIVING ULTIMATE TEE GUARANTEE
Q: What if an item is defective?
A: Lucky Duck Living stands behind all of its tees. We are happy to exchange any defective item.
Q: Can I return an item that is not defective?
A: If you have an item you need to return that is not defective and is salable, unworn, unwashed & with hang tags attached, we are happy to do so within 30 days of the original ship date.
Q: Can I exchange an item that is not defective?
A: If you have an item you need to exchange that is not defective and is salable, unworn, unwashed & with hang tags attached, we are happy to do so within 30 days of the original ship date.
Q: How do I return or exchange an item?
A: Click here for the Lucky Duck Living Return and Exchange Step-By-Step Policy and Procedure Checklist
Q: How do I subscribe to The Joy Blog Weekly?
A: Please click here. You will also be enrolled in our monthly drawing for a FREE Lucky Duck Living Tee!
Q: Do you consider guest posts for The Joy Blog Weekly?
A: Definitely. Please submit inquiry and proposed topic here.
Q: Why should I read The Joy Blog Weekly? A: If you want to discover lasting happiness, the kind that is independent of circumstance, we encourage you to read it weekly for six weeks, leave a comment every week and see if your outlook improves. You’re in good hands!
Have a beautiful day and Keep. It. Simple. Shopping. Mwah!